Rachel is a crucial member of the weekend team at the Stockbridge store in Edinburgh, where she has shown excellent leadership skills. She goes above and beyond every week, helping new volunteers to learn the store’s processes and acting as a point of information and guidance. She uses her initiative to prioritise tasks in the store to make sure everything runs smoothly. Rachel has the customer service skills of a true professional and, despite being one of the stores younger volunteers, she has made herself a central and important member of the team over the past three years. Thanks to her contributions, Sundays have become one of the store’s most profitable days and the store is one of the most profitable in Scotland as a whole. Rachel started in the role as part of her Duke of Edinburgh Award, but has continued her commitment to the store even after achieving this. She has given hundreds of hours to the store, alongside her studies, showing a level of commitment that the store are extremely grateful for.
This Year’s Region Winners are:
- Chloe Faragher
- Jade Kerrison